Shipping policy
Shipping Policy
At MindJoy, we work to make ordering simple, reliable, and transparent.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Estimated Delivery
Estimated delivery times vary depending on the destination, shipping carrier, customs processing, and other circumstances outside our control.
Tracking information will be provided when available after your order has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please contact us as soon as possible if you notice an error in your shipping information. Once an order has been processed or shipped, we may not be able to change the delivery address.
Delays
Occasional delays may occur due to weather, customs, carrier disruptions, holidays, or other circumstances beyond our reasonable control.
If you experience an issue with your delivery, please contact:
Our team will assist you in reviewing the shipment status.
International Orders
International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.