Refund policy

Refund Policy

Refund Policy

We want you to shop with confidence.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Eligible Returns

Items must be:

  • Unused
  • In original condition
  • In original packaging
  • Returned with proof of purchase

Non-Returnable Items

We cannot accept returns for:

  • Used products
  • Damaged items caused by misuse
  • Gift cards
  • Clearance or final sale items

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging.

Refund Processing

Once your return is received and inspected, refunds will be issued to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.

Contact

For return requests, please email:

support@velora01.store