Refund Policy

We want you to be satisfied with your purchase from MindJoy.

30-Day Return Policy

You may request a return within 30 days of receiving your order, subject to the conditions below.

To qualify for a return, the product should generally be:

• In the condition in which it was received
• Unused or not materially damaged by the customer
• In its original packaging where reasonably applicable
• Accompanied by proof of purchase or order information

Please contact us before returning any product.

Email: support@mindjoy.store

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly.

Include your order number and clear photos or other relevant information showing the issue so our team can review your request.

Where appropriate, we may offer a replacement, refund, or another reasonable solution.

Refunds

Once an approved return or refund request has been reviewed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Certain items may not be eligible for return where required for health, hygiene, personalization, final-sale reasons, or where otherwise permitted by applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.